Effective August 22, 2017
Updated August 6, 2019
The Website, App and Service are not intended for or directed to persons under the age of 13, and we will not knowingly collect information from such persons. Any person who provides information to us through registration or in any other manner on the App or Website represents to TwentyTables that they are 13 years of age or older. If we learn that a child under 13 has submitted personal information to us, we will attempt to delete the information as soon as possible
User/you: A person who has signed up and is registered with TwentyTables for the use or potential use of the Service.
Information We Collect About You
TwentyTables collects your personal information when you interact with us or use our Service, such as when you use our Website or App to place an order. We also collect information about you from other sources described below. We also look at how visitors use our Website to help us improve our Service and optimize customer experience.
In general, we collect information:
when you create an account with us or you change your account settings;
when you place an order with us and during the order process; and
when you browse and use our Website and App and in-store devices.
We also collect information from third party sites, such as advertising platforms and social networking sites.
Information we collect from you
TwentyTables collects personal information to deliver our Service to you, including through our Website and App. We collect personal information from you, such as:
Account Information: We collect information when you create or update your TwentyTables account. This may include your name, email address, photo, birthday, country, language, currency, password, mobile phone number, social accounts should you choose to connect them, and limited banking information (including related payment verification information). We may also ask you about your preferences; for example, your favourite type of food or any food allergies.
Your Location: TwentyTables requires your consent to track geo-location for use of the App. When you use the App through your mobile device, we will track your geo-location information, on a real time basis. Depending on which other products and services you use, we may also collect your precise or approximate location through your IP address or Wi-Fi.
You may use the App without enabling TwentyTables to track your location; however, this will affect the functionality available to you. For example, we would not be able to connect you to restaurants near you.
Order Information: We collect details related to your use of our Service. This can include:
what you purchased;
your order mode;
date and time of the purchase;
amount paid for your order;
pick up information (such as distance and route);
your payment method; and
whether you used a promotion code.
Your network and connections: If you provide us access to your address book or social networking connections, we may collect names and other profile information from these sources.
User content: We may collect information that you submit when you contact TwentyTables support, or any information you submit about our Restaurant partners to TwentyTables including ratings, tags, compliments, photos, or comments.
Usage information: We collect information about how you interact with our Service. This includes information such as access dates and times, which features you used and which web pages you viewed, crashes and other system activity, and third-party sites you were interacting with before using our Service.
Technical data: When you use our App, we also process technical data such as IP address, Device ID or MAC address, and information about the manufacturer, model, settings, and operating system of your mobile device. We will also capture your application version. When you visit our Website, we may process technical data such as your IP address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session.
Survey or demographic data: We may offer you the opportunity to participate in one of our User surveys or research. Participation in User surveys or research is completely optional. If you choose to participate, we use the information and survey results to help us understand our Users and to tailor and enhance our service offerings and promotions.
Information we collect from other sources:
TwentyTables may also collect and combine personal information about you from other sources. These other sources may include:
Users providing your information in connection with our referral program:
Unless or until you activate your referral code, we may store your personal information as provided by the referrer in order to provide you with a relevant offer;
Users providing your information as part of a dispute;
business partners such as third-party payment providers, social media services, or other apps and websites that TwentyTables has integrated with;
publicly available sources; and,
marketing service providers.
From time to time, TwentyTables may also combine information from various sources with information it collects.
How We Use Your Personal Information
Provide our Service to you: TwentyTables uses the information we collect to provide, maintain, personalize, and improve our Service.
We will use your personal information to:
Create and manage your account. This includes using your phone number or email address to verify your identity.
Show you Restaurants near you. We use your location to allow you to view the Restaurants in your area. Your location also allows us to provide a walk distance and to determine when an order should be placed.
Facilitate order fulfilment and pick up. If you place an order via TwentyTables, your order and profile information is shared with our Restaurant partner for the purpose of fulfilling your order in accordance with our contract with you. This includes a photo, if you have chosen to upload one. The Restaurant that is fulfilling your order uses this photo to verify your identity. The Restaurant may also receive information about your company and team, if you have chosen to join a team.
Facilitate payments through our payment provider.
Enable the various features of our product for our legitimate interests (further discussed below) where we have considered that these are not overridden by your rights. For example, personalization or sharing features. Personalization features may include showing you recommendations while content features include allowing you to share reviews, ratings, tags, and discussions.
Troubleshoot software bugs and operational problems.
If you upload a photograph to your profile, your photograph may be used by the merchant to identify you. This may include having your photograph visible on an in-store device when your order is ready for pick up.
User content and communication: TwentyTables may use content you submit such as ratings, comments, or photos, to make recommendations to other Users and to facilitate the operations of our business. TwentyTables may also allow Users to communicate with others on their team or with Restaurants. These messages, should you choose to participate, may be accessible by members of your team or Restaurants and by us. TwentyTables may also allow Restaurants to communicate with users. For example, a Restaurant may contact you directly if there is a problem with your order.
Research and development: TwentyTables may use your personal information for testing, research, analysis, and development of our Services. This allows us, for our legitimate interests, to improve our Service improve the in store experience our merchants offer, and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.
User support: We use your profile, account, and usage information to assist you when you contact User support. This allows us to direct your inquiry appropriately, investigate and assist you with your inquiry, and follow up to ensure the problem does not persist. We may also use your information to monitor and improve our User service responses.
We may also use your real-time geo-location information to address User or Restaurant support, technical, or business issues that may arise in the course of your use of the App. If you contact TwentyTables User service while an order is in progress, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your location.
Communications from TwentyTables: TwentyTables uses your contact information to communicate with you about your activity, our Service, your account, and, if we have your prior consent, about TwentyTables news, special offers, and events. We may also contact you about studies and surveys, if you have permitted us to do so.
If you have placed an order through the App, we may send you push notifications to your mobile phone to let you know the ongoing status of your order. If you do not want to receive push notifications, you can always withdraw your consent by changing your settings via the settings page of your mobile device.
If an issue arises while processing your order TwentyTables may contact you via text message to alert you to the issue. Standard text message and data rates may apply. If you wish to stop receiving text messages from TwentyTables, respond to a text message with the word ‘STOP’.
We may also need to communicate with you about your account or TwentyTables’s Service. For instance, we may send you an email to verify your username and password or let you know when our Service is temporarily suspended for maintenance.
TwentyTables may also use your contact details to send you general updates regarding TwentyTables news, special offers, promotions, and contests. If you have entered your information into one of our in-store devices, we may follow up with you regarding your inquiry. We may also display tailored advertisements on third-party websites and other platforms. You may opt-out of receiving these updates at any time by following the instructions in each of our communications.
Disclosing Your Personal Information
Sharing with our Service Providers and Third-Parties: We may employ or contract with third-party companies and individuals in the US or other jurisdictions and in each of the locations where TwentyTables is present to facilitate or provide certain services on our behalf, such as to process payments, provide User support, provide geo-location information to our Restaurants, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used.
The file containing your personal information will be kept at our offices or on our servers or those of our service providers. Our employees and those of our service provides who require it for the purposes of their duties will have access to this file.
These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. For additional information about the way in which our service providers treat your personal information, contact us as set out below.
Your personal information may be transferred outside the jurisdiction in which you are situated and may become subject to the laws of the receiving jurisdiction, which may differ from the laws of your jurisdiction. By using our Service, you consent to the transfer of your personal information outside of your jurisdiction for the purpose of storing your personal information or processing it.
If you would like more information about these safeguards, please contact us at [email protected]
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of TwentyTables or as part of a corporate reorganization or other change in corporate control.
Legal Requests: TwentyTables and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an organization in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable US law. TwentyTables may also disclose your personal information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; to investigate or prevent actual or suspect loss or harm to persons or property; to detect, prevent or suppress fraud; or in the event of an emergency pertaining to your health and/or safety; or to our auditors, legal advisors and other professional advisors.
Invitations to Friends & Family:
If you wish to refer friends or family members to TwentyTables, you may share your referral code individually with those friends or family members.
TwentyTables does not directly collect any personal information when you share your referral code with a friend or family member. If your friend or family members accept the referral offer, we will collect your code from them for the purposes of crediting their/your account with any referral offer to which you may both be eligible
Cookies and Related Technology:
Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so. If you do not wish to receive direct marketing communications from TwentyTables, you can adjust your email preferences in the App or by clicking the unsubscribe link in our email message to you.
We do not collect children's personal information. Because the Service is not directed towards children under 13, they are not allowed to register with or use the Service or provide personal information. We do not knowingly collect personal information from anyone under the age of 13.
How long does TwentyTables retain personal information?
We will generally retain your personal information until you cancel your TwentyTables account in order to meet our contractual obligations to you or until it is no longer required for the purposes stated above or to otherwise meet legal requirements.
our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
our legitimate interests where we have carried out balancing tests (see section on 'How we use your personal information' above);
guidelines issued by relevant data protection authorities; and
other legal purposes.
How does TwentyTables protect personal information?
Our safeguards: TwentyTables takes appropriate technical, physical and organizational security measures to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, and accidental loss, destruction and damage. For example, we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards at the locations where data is stored. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission of information by you to TwentyTables is at your own risk. Where you have chosen a password that allows you to access our Website or App you are responsible for keeping this password confidential. We strongly recommend that you do not share your password with anyone.
Does TwentyTables use Fraud Detection processes?
We conduct fraud checks on all of TwentyTables’s customers. Where we believe there may be fraudulent activity, we may block you from placing an order and from using our Website or App.
How do I contact TwentyTables?